Legal & Policy Index
Payment Cancellation & Refund Policy
This Payment Cancellation and Refund Policy applies to all online transactions, recruitment application fees, and examination registration charges paid through RecruitHub Recruitment Platform (https://jobsapplygov.com) via our integrated payment gateway partner Razorpay Software Private Limited.
Standard Recruitment Examination Fee Rule
1. General Non-Refundable Fee Policy
Under normal circumstances, recruitment application fees, screening fees, or examination processing charges will not be refunded or adjusted under any of the following scenarios:
- The candidate decides to withdraw or abandon their application after successful fee remittance.
- The candidate’s application is subsequently rejected by the screening committee due to incomplete submissions, false declarations, ineligible age, or deficient educational qualifications.
- The candidate fails to appear for the written examination, computer-based test (CBT), skill test, or personal interview.
- The candidate submits erroneous personal, category, or academic information during form filling.
- A candidate applies for multiple posts where the recruitment advertisement explicitly requires separate fees for each post.
2. Eligible Exceptions for Automatic Refund (Technical Faults)
A full refund of the fee amount will be legitimately approved and processed under the following specific technical failure exceptions:
Approved Refund Conditions:
- Multiple Deductions for Single Application: Where an applicant’s bank account, UPI handle, or payment card has been debited more than once for the same application number / post registration due to gateway timeouts, browser refreshes, or intermittent internet connectivity dropouts.
- Payment Debited but Application Not Acknowledged: Where the transaction amount has been successfully debited from the applicant's bank account, but due to a server disruption or bank gateway delay, no application receipt was issued and the transaction status remains marked as "Failed" or "Pending" on the portal.
- Official Recruitment Cancellation: Where the recruiting organization officially withdraws or cancels an entire recruitment advertisement prior to the conduct of examinations and officially orders a complete refund of application fees to all applicants.
3. Refund Turnaround Time & Mode of Settlement
In compliance with Razorpay guidelines and Reserve Bank of India (RBI) turnaround norms:
- SLA Timeline: Eligible technical refunds are processed and credited within 5 to 7 business working days from the date of verification of the failed or duplicate transaction.
- Original Payment Mode: All approved refunds are credited strictly to the original source of payment (e.g. reversed to the same bank account, debit/credit card, or UPI VPA from which the payment was originally debited). Under no circumstances will refunds be paid via cash, third-party bank accounts, or demand drafts.
- Automated Reconciliation: Our platform executes daily automated transaction reconciliations with Razorpay servers. Most double deductions are detected automatically by the server-side webhook and reversed without candidate intervention.
4. Procedure to Claim an Unresolved Refund
If a duplicate or failed transaction is not automatically credited to your bank account within 7 working days, you may submit a formal verification request:
| Required Details | Where to Send | Resolution Window |
|---|---|---|
|
Payment Helpdesk Email: helpdesk@jobsapplygov.com Subject Line: REFUND REQUEST - [Application No] - [Date]
|
Formal audit verification within 24 to 48 hours; banking credit turnaround in 5 to 7 business days. |
5. Cancellation of Application by Candidate
Once an applicant submits the final declaration and successfully remits the application fee, the application is permanently locked and frozen in the database to preserve multi-tenant record integrity. Candidates cannot unilaterally cancel, delete, or modify an application after final submission.
6. Chargebacks & Fraudulent Dispute Prevention
Candidates experiencing billing issues are strongly urged to reach out directly to our platform support team at helpdesk@jobsapplygov.com or phone +91-11-23456789 before filing an unjustified chargeback with their card-issuing bank. Raising fraudulent disputes against legitimate recruitment examination fees may lead to disqualification of candidature from the current and future recruitment exercises.